Privacy Policy

We may collect personal, professional, academic, and technical information voluntarily submitted by you through the Website, identification particulars, educational qualifications, certifications, employment details and other supporting documents, references, and any other information necessary for verification or recognition purposes. We may also automatically collect technical data such as IP address, browser type, operating system, device identifiers, access logs, cookies, and usage analytics.

The information collected shall be used strictly for lawful and legitimate purposes including identity verification, qualification assessment, mentor registration, recognition, profile management, communication, internal record keeping, fraud prevention, risk mitigation, analytics, administrative processing, service enhancement, and compliance with legal or regulatory obligations. Personal data shall not be used for unrelated commercial purposes without lawful basis or consent where required.

We process personal data on the basis of your consent, our legitimate interests, performance of pre-contractual or contractual obligations, compliance with statutory requirements, protection against fraud or misuse, and any other lawful basis recognized under applicable law. By submitting your information through this Website, you consent to such lawful processing.

All data collected through this Website may be securely stored, processed and backed up on authorized cloud infrastructure provided by Amazon Web Services (AWS). Data may be stored on servers located in India only subject to applicable law and implementation of reasonable contractual, organizational, and technical safeguards.

We do not sell personal data. Information may be shared strictly with verification agencies, auditors, and legal advisors, where necessary for verification, operations, legal compliance, or in response to lawful requests. Any disclosure will be proportionate and limited to the purpose for which it is required.

Certain optional features of MentorEDGE — including the AI research assistant, research and writing tools, mock viva and interview practice, document conversion, and in-app support chat — are powered by third-party artificial intelligence service providers, including OpenAI, L.L.C. When you choose to use these features, the text, prompts, documents, or other content you submit is transmitted to and processed by such providers solely to generate a response and deliver the requested feature. We do not sell this content, and we require such providers to handle data under contractual and technical safeguards intended to be consistent with this Policy and applicable law; such providers also process data under their own terms and privacy policies. You acknowledge and agree that use of these AI features is voluntary and at your own discretion, that AI-generated output may be inaccurate or incomplete and should be independently verified, and that you are solely responsible for the content you choose to submit. You must not submit sensitive personal data, confidential information, or third-party data you are not authorized to share. To the maximum extent permitted by law, MentorEDGE disclaims all liability for your use of, or reliance on, AI-generated content and for any consequences arising from content you elect to submit to these features. If you do not wish to have your inputs processed by third-party AI providers, you should refrain from using these optional AI features.

Personal data shall be retained for so long as the user remains associated with MentorEDGE and for the purposes stated in this Policy. If a user chooses to discontinue association, a deletion request may be submitted to the email address provided below, upon which reasonable steps shall be taken to delete or anonymize the personal data, subject to applicable law. However, form submissions and records required for audit, compliance, legal, or statutory purposes may continue to be retained as required.

We implement reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, use, alteration, disclosure, loss, or destruction. Such measures may include access controls, secure storage systems, encryption where appropriate, network security safeguards, and periodic monitoring. These measures are maintained in accordance with applicable laws.

You are responsible for maintaining the confidentiality of your login credentials and for controlling what information you choose to share with mentors, institutions, collaborators, or in public or group-facing features. If you voluntarily disclose personal data in shared spaces, messages, reviews, or collaborative features, that information may be viewed, copied, or used by other participants, and MentorEDGE is not responsible for how those recipients independently use or protect that information.

Subject to applicable law, you may request access to your personal data, correction of inaccurate records, withdrawal of consent where permissible, deletion of data subject to legal retention obligations, or redressal of grievances by contacting us through the details provided below. We reserve the right to verify identity prior to processing any such request.

To the maximum extent permitted by law, we disclaim liability for indirect, incidental, consequential, punitive, or special damages arising from inaccurate submissions, user negligence, third-party acts, cyber incidents beyond reasonable control, service interruptions, force majeure events, or unauthorized access not attributable to our willful misconduct.

We process personal data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), the Information Technology Act, 2000, and other relevant legal or regulatory requirements as may apply from time to time.

We reserve the right to amend, modify, or update this Privacy Policy at any time with prior notice. Revised versions shall become effective upon publication on the Website, and continued use of the Website thereafter shall constitute acceptance of such changes.

For privacy concerns, access requests, corrections, or grievances, you may contact: support@mentoredge.co.in

By submitting information through this Website, you expressly consent to the collection, processing, storage, verification, and lawful use of your information in accordance with this Privacy Policy. If you do not agree to this Policy, you should refrain from using the Website or submitting any information.